Questions and answers
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Common questions from shop owners and students. Something else? Contact us.
For shop owners
- Do I need special hardware?
- No. ScanPrint runs on the Windows PC and printer you already have at the counter.
- Does printing stop if I don't pay?
- No — never. If your plan lapses, your shop moves to the Free plan (300 pages a month) and keeps printing. Going over a plan's pages only brings a notice asking you to upgrade. Printing is never held back for a plan or billing reason.
- Where does a student's payment go?
- Straight to your own UPI ID. ScanPrint is not a payment aggregator, and never receives, holds, or forwards a rupee of it.
- What happens to a student's file after printing?
- It's deleted once the job prints, or after 3 hours either way — whichever comes first. Every deletion is logged.
- Does ScanPrint read what's inside a file?
- No. The server only counts pages, to work out the price. Nobody looks inside a file, and there's no identity-document reading of any kind.
- Can I turn on auto-print?
- Yes, on every plan — Free included — for jobs that are already paid. It's off by default, prints oldest job first, and pauses itself the moment a printer has a problem.
- What if a student uploads an Aadhaar card or another ID document?
- It's treated exactly like any other file — printed if asked, then deleted. ScanPrint never extracts or stores identity details from any upload.
- My printer or the app isn't working. What do I do?
- Contact us with your shop's name and what you were trying to do. We'll get back to you.
For students
- Do I need to install anything?
- No app, no login, no account. Scan the shop's code, send your file from your phone's browser, and pay.
- Will you keep my file?
- No. It's used only to print your order at that shop, then deleted — within 3 hours at the very latest, even if something goes wrong.
- Is it safe to send an ID document if the shop asks me to print one?
- Your file is treated the same as any other upload: not read, not scanned for identity details, and deleted after printing.
- How do I pay?
- By UPI, straight to the shop's own account, or cash at the counter — your choice, shown before you send anything.